My Student Essentials Guarantees delivery of our student packages to all Universities and homes in England, Scotland & Wales* on the day & time you choose. £20 cashback for late student pack deliveries.
Order in 3 simple steps!
If you have ticked the ‘don’t know my address box’ and we have not received your new address within three days of your delivery date, we will contact you to find out. We only need 24 hours to change delivery addresses.
Pay securely using your debit/credit card or PayPal account. Alternatively call us to pay over the phone.
All packages are recorded, insured, tracked and signed for.
*We may not be able to deliver to Scottish Islands, Scottish Highlands, Channel Islands, Isle of Man, Scilly Isles.
We are here to make your move to University easy, if you need us to help with any aspect of your move or package delivery please email us on info@mystudentessentials.co.uk or call us. We can contact Universities or accommodation halls for you and explore all of the options available to you.
Delivery Between 9am-5pm £9.99, or FREE for orders over £100.00.
PRE 9AM Delivery £14.98 or £7.99 for orders over £100.00.
Most University halls of residence have post rooms for specific blocks so find out the postcode and address of your closest post room and enter that address at the checkout. Universities will have this information available on their website. Alternatively, email us today and we will find out the best delivery address for you! For more information, see our guide to University deliveries here – https://www.mystudentessentials.co.uk/university-life/delivery-to-university-halls-a-simple-guide/
Our courier will email you your tracking details that you can use to track your parcel online. We will also email you the day before your pack is delivered advising that it’s on its way but if you need further details, please email us and we will give you any information you require.
Yes, if you are unsure about how to do this, please email us and we will contact the University for you.
Please email us detailing what item you need and we will try our best to have the item included within the pack you choose. We understand that sometimes you will need a specific item that is not available on our website so we can usually source any extras you require.
Yes. We can deliver your package before 9am if you need. If you are not in to receive the package we recommend you get it delivered to a University Front desk, University reception or home before you leave. If you need any help arranging this, please email us today and we will contact the University for you.
Because our packages are delivered via recorded delivery by our trusted couriers, 99.5% of our packages get delivered on time however if one is late, we will give you £20 cashback on the price of your pack for all orders over £75.
We will send out the missing or broken items the next working day.
You can get your package delivered anywhere you need across the UK, including your home, University halls/house or University front desk. If you are unsure about where to get the pack delivered, please email us so we can help.
Yes, we use Paypal as our payment host, meaning that you can pay using your credit card, debit card or Paypal account with confidence. You can also see details of our SSL certificate at the top of the homepage.
That’s fine! Simply tick the ‘no address’ option on the checkout page and email us when you find out your new address, Universities typically tell you the new address two weeks before you start. We only need 48hrs notice to change or add a parcel delivery address. We will contact you 48hrs before your delivery is due if we do not hear from you. Email us at info@mystudentessentials.co.uk
The best way to contact us is by email. We are happy to answer any questions or resolve any problems and we will answer emails within 24 hours maximum; however we answer most emails within just a few hours.
Any items that prove to be faulty will be replaced or refunded free of charge if returned within 30 days. Just email or call us and we will advise you what to do.
We will cancel the order and refund the bank card used and you will not be charged.
If you are still going to a University in the UK, we can arrange for your Essentials Pack to be delivered to you, at no extra charge as long as the pack has not yet been dispatched. If you no longer require the pack, then we can cancel your order (if it has not left our warehouse) or take it back (if it has left us) for a small handling fee.
Your University campus or accommodation block/halls will have a post collection area which will be close to your accommodation so as long as you provide the address of your accommodation, your pack will reach you on time. Many other students in your halls will also have their accommodation packs delivered to the same postage area as you. Alternatively, you can have the pack delivered to your home before you go to University; both options are delivered by our trusted couriers on the day that you specify.
We deliver to all postcodes in England, Wales & Scotland. If you're unsure, then enter the GB postcode of your desired delivery address below and click 'check' to see if we deliver there.
