We understand how important it is to have all of your items delivered on time, that’s why we make the process easy, delivering your essential items on time is our number 1 priority.
99.5% of our deliveries are on time. If it is late we will send you £20 cashback instantly, excluding gift hamper products. If you are unhappy with your package for any reason we will collect it free of charge and offer a full refund.
We deliver all of your items in one parcel on time.
Simple!
Our dedicated customer service team are available to contact 9am-9pm 7 days per week through the website live chat, phone, social media or email.
We are here to make your move to University easy, if you need us to help with any aspect of your move or package delivery please email or call us, we can contact Universities or accommodation halls for you and explore all of the options available to you.
Monday – Friday Delivery between 9am-5pm (We guarantee delivery on your chosen day) £9.99, or FREE for orders over £100.00.
Saturday or Sunday Delivery between 9am-5pm (We guarantee delivery on your chosen day) £14.98 or £4.99 for orders over £100.00.
Pre 9am Guaranteed Delivery Monday – Friday (We guarantee delivery before 9am on your chosen day) £14.98 or £4.99 for orders over £100.00.
Pre 9am Guaranteed Delivery Saturday or Sunday (We guarantee delivery before 9am on your chosen day) £14.98 or £4.99 for orders over £100.00.
Our courier will email you your tracing details that you can use to track your parcel online. We will also email you 3 days before your pack is delivered to you saying it is on its way, if you need any more details please emails us and we will give you any information you need.
Yes, if you are unsure about how to do this please email us and we can contact the University for you.
Please email us detailing what item you need and we will try our best to have the item included within the pack you choose. We understand that sometimes you will need a specific item that is not available on our website, we can usually source any extras you need.
Yes. We can deliver your package before 9am if you need. If you are not in to receive the package we recommend you get it delivered to a University Front desk, University reception or home before you leave. If you need any help arranging this please email us today, we can contact the University for you.
Student Gift Hamper Delivery
Gift hampers will be delivered as close to your requested delivery date as possible but may not always arrive with your student bedding or kitchen packs because they are delivered by a different courier company. Unlike the student starter packs the student gift packages are not ‘essential’ like bedding or cookware so are not covered by our late delivery money back guarantee. As with all of our products, choose your requested delivery date at the checkout.
Because our packages are delivered via recorded delivery by our trusted couriers 99.5% of our packages get delivered on time, if one is late we will give you £20.00 cashback on the price of your pack on all orders over £75.00.
We will send out the missing or broken items the next working day.
You can get your package delivered anywhere you need across the UK, including your home, University halls/house or University front desk. If you are unsure about where to get the pack delivered please email us so we can help.
Yes, we use Paypal as our payment host, meaning that you can pay using your credit card, debit card or Paypal account with confidence. You can also see details of our SSL certificate at the top of the homepage.
That’s fine! Simply tick the no address option on the checkout page and email us when you find out your new address, Universities typically tell you the new address two weeks before you start. We only need 48 Hours’ notice to change or add a parcels delivery address. We will contact you 48 hours before your delivery is due if we do not hear from you. Email us at info@mystudentessentials.co.uk
The best way to contact us is by email. We are happy to answer any questions or resolve any problems and we will answer emails within 24 hours maximum; however we can answer most emails within just a few hours.
Any items that prove to be faulty will be replaced or refunded free of charge, if returned within 30 days. Just email or call us and we will advise you what to do.
We will cancel the order and refund the bank card used and you will not be charged.
If you are still going to a University in the UK, we can arrange for your Essentials Pack to be delivered to you, at no extra charge as long as the pack has not yet been dispatched. If you no longer require the pack, then we can cancel your order (if it has not left our warehouse) or take it back (if it has left us) for a small handling fee.
Your University campus or accommodation block/halls will have a post collection area which will be close to your accommodation so as long as you provide the address of your accommodation, your pack will reach you on time. Many other students in your halls will also have their accommodation packs delivered to the same postage area as you. Alternatively, you can have the pack delivered to your home before you go to University; both options are delivered by our trusted couriers on the day that you specify.
We deliver to all postcodes in England, Wales & Scotland. If you're unsure, then enter the GB postcode of your desired delivery address below and click 'check' to see if we deliver there.
